Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.
Arlo Community

Cannot update the Arlo app and home PC cannot recognize Base Station

Reply
Discussion stats
  • 1 Reply
  • ‎2020-06-04 08:40 PM
  • 381 Views
  • 0 Likes
  • 2 In Conversation
rickliu57
Follower
Follower
‎2020-06-04 08:40 PM

everything was great.. thought the best buy on security.. expensive,, but free cloud  for up to 5 cameras weekly,, figured would save in long run,,

almost two years now never a problem ,, then I was told to update,,lost phone app and it will not download another,,on home pc will not recognize my base anyone else have recent similar experience?

Labels:
0 Likes
Reply
Message 1 of 2
381
1 REPLY 1
jguerdat
Guru Guru
Guru
‎2020-06-05 05:46 AM

Are your phones old and have unsupported OSes? Have you rebooted the phones and tried to install the app again or are you getting a message that your phone isn't supported (or just can't find the app)?

 

The computer is a different issue. What OS and browser are you using? You should simply log in and view the existing system, not aset it up again. What are the LEDs on the base showing?

0 Likes
Reply
Message 2 of 2
369
Discussion stats
  • 1 Reply
  • ‎2020-06-04 08:40 PM
  • 382 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.