Arlo|Smart Home Security|Wireless HD Security Cameras

Cannot get proper help from Arlo support

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Karimm Aspirant
Aspirant

Hi there,

 

I could see my Arlo Pro (VMC4030) camera battery is draining and Arlo support generated RMA (7064367) . I send the camera to the location 

(BrightStar Logistics Australia
Door 7 11-13 Ash Road, Prestons
NSW, 2170, Australia)

by AUSPOST and came to know that it has been delivered. I could see my old case is closed. Then I called Arlo asking them if they have received my camera for repair. Arlo support raise another case and I did not get nay response yet : rather getting some repeated machine generated emails. Now I am worried if the camera is lost! I could see Arlo support is soo bad in response.

 

Regards

Mohammad Karim

Model: VMC4030 | Arlo Pro Wire-Free Camera
ShayneS Arlo Moderator
Arlo Moderator

Hi @Karimm

 

Have you tried to contact customer support after the second case was made?  you can provide them with your current RMA or Case number & they will be happy to assist you.

Karimm Aspirant
Aspirant
No I am happy with Arlo but not with Arlo customer support representative. Seems they don’t read my reply