Cannot connect to arlo.netgear.com

[PeterFischbach]

Running the same config - did not touch anything - for about 5 days the base station shows as offline, although connected to the internet. Also, I cannot connect to arlo.netgear.com from my browser. Tried to open ports manually on the router. But as mentioned above, it worked fine until 5 days ago and I haven't changed the config. What can I do to be able to reconnect to arlo.netgear.com from home?

[steve_t]

Are you using Chrome? Try clearing your cache

[PeterFischbach]

I am using Safari on Mac and iPhone. I simply cannot open the page arlo.netgear.com ... it is blocked. This also prevents the arlo base station from logging on I suppose ... there must be some settings to be made on the Router

[Redmoonstar]

Are you using Ksspersky Internet Security? If you are go into settings- protection - web anti-virus - advanced settings - configure trusted URLs and add http://arlo.netgear.com

Hippie this helps. 

[PeterFischbach]

I am using Avast Security (on Mac OS) but it won't let me add the URL to their list, as it cannot access the URL http://arlo.netgear.com ... which is the problem in first place. I cannot get to that website via my router. I am using a TP Link router with fibre connection. As I said, it was working fine until a few days ago and now suddenly I cannot connect to http://arlo.netgear.com – neither from my Mac or iPhone  – via my Router

[JamesC]

PeterFischbach

Are you able to connect using your phones data connection via the Arlo mobile app? Is this only happening when connected to your network using the web client?

JamesC

[PeterFischbach]

Yes, I can connect from my phone when using a 4G data connection. I cannot connect when using the WiFi from my Router at home. I also contacted the ISP (which is http://cisp.co.za) and asked them whether arlo.netgear.com may have been blacklisted on their servers ... waiting for their reply.

[PeterFischbach]

I can also connect to arlo.netgear.com when using a VPN and making it look like I am connecting from Germany ... so whio needs to unblock arlo.netgear.com to be accessible via my ISP http://cisp.co.za from South Africa? My ISP or Netgear?