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Angw_25
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‎2025-09-09 07:38 PM

I’ve just updated the app and it will not load to login screen. I’ve reset phone. Delete and redownloaded app, what else can I do?

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StephenB
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‎2025-09-10 05:25 AM
@Angw_25 wrote:

I’ve just updated the app and it will not load to login screen. I’ve reset phone. Delete and redownloaded app, what else can I do?

Try disabling both mobile data and wifi, and then re-launch the app.  It should fail, saying there is no internet connection.  Then turn data back on, and see if you can then log in.

 

There was a bug quite a while ago, where that procedure worked.  No idea if that is still the case, as your issue might have a different cause.

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