Can’t login on Arlo app om iphonex

[bjorn_upek]

I can login to the web, to the iPad app and until now on my iPhone.
Now I just get a message that an error has occured and that I shall try later. I have tried to logout, uninstall and install again with no success. What shall I do?

[JessicaP]

Hi bjorn_upek,

Are you using the two-step verification? Is this happening on cellular data and/or data?

[bjorn_upek]

It is a two year old iPhone X with iOS 13.1.3.
I have used the same phone with the old app and with the new app without any problem until now. It is no problem on my iPad or on the web.
My wife has no problem on her iPhone 7.
It doesn’t matter if I use WiFi or cellular data.
On my apple account I am using two factor verification.
I have tried to change password on my account.
I have tried to uninstall the app and reboot my phone and the reinstall with no success.

//Björn

[JessicaP]

Are you using the two-step verification that is given from the Arlo app? Could you provide a screenshot that shows the error?