Can't connect camera to base. Got disconnected and unable to connect now.

[cbel]

Hi everyone,

I can't seem to reconnect my camera to my base station. I disconnected it and now can't seem to connect it. It won't "find" the camera when I try and link it.

Any advice would be much appreciated.

Thank you

Cbel

[StephenB]

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@cbel wrote:

I can't seem to reconnect my camera to my base station. I disconnected it and now can't seem to connect it. It won't "find" the camera when I try and link it.

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Did you remove it from your account also?

Have you tried adding it from both a PC browser (my.arlo.com) and the mobile app?

[cbel]

Yes, I have tried both from a PC browser and the app to no avail. I've tried troubleshooting and it seems to have charged. I'm not sure if I've removed it from the account. When I open the app, there is no camera, so maybe I have? Do you know how I could then reconnect it?

[StephenB]

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@cbel wrote:

When I open the app, there is no camera, so maybe I have? Do you know how I could then reconnect it?

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You must have removed it then.

Your base station likely has a sync button.  Another approach is to press the sync button on the base for about 2 seconds and then press the sync button on the top of the camera for about 2 seconds.

If you aren't sure where the sync button on the base is, then let us know what base you have.

[cbel]

Thank you. I tried syncing it. I pushed the sync button on top for two seconds and then on the camera for two seconds. The base station flashed accordingly, but I didn't see any lights appear on the camera to indicate it had/hadn't synced. I'm also unsure if the base station is still linked to the app. 

[StephenB]

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@cbel wrote:

 I'm also unsure if the base station is still linked to the app. 

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Go into settings, and then "my devices".  You should see the base there.

To clarify:  the base (and cameras) are linked to your account, not directly to the app.

[cbel]

I've attached a photo. I don't think it is. I've tried adding it, but no luck.

[StephenB]

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@cbel wrote:

I've attached a photo. I don't think it is. I've tried adding it, but no luck.

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It looks like you are posting the devices screen.

What do you see when you push settings on the bottom right, and then select "my devices"?  Is the base there?

[cbel · Accepted solution]

I ended up resetting the base and then it was easily added followed the camera. Thank you so much for your help.