Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Reply
Discussion stats
  • 1 Reply
  • ‎2024-06-09 12:12 PM
  • 365 Views
  • 0 Likes
  • 2 In Conversation
Rosmo
Follower
Follower
‎2024-06-09 12:12 PM

Cannot connect base station to HomeKit, says connecting but does not connect even after 30 minutes.  Have powered on off etc

Labels:
0 Likes
Reply
Message 1 of 2
365
1 REPLY 1
BrookeN
Arlo Moderator
Arlo Moderator
‎2024-06-10 10:22 AM

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

 

How do I connect my Arlo device to Apple HomeKit?

 

https://kb.arlo.com/000063184

0 Likes
Reply
Message 2 of 2
347
Discussion stats
  • 1 Reply
  • ‎2024-06-09 12:12 PM
  • 366 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.