Arlo|Smart Home Security|Wireless HD Security Cameras

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Alfer1
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Starting a day ago when open Arlo app, the live feeds just spin and spin trying to access cameras then all 3 cameras say "your cameras aren't connected". Problem is they ARE and they are recording fine and I still get alerts of movement on my phone. I just can't watch any live feeds.  I've force stopped app, cleared cache, and still no live feeds.

Anyone having same issue?  Phone is new Pixel 

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jguerdat
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Have you rebooted the phone as well as tried the web client?

Alfer1
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Phone rebooted twice. Arlo base station rebooted.. nothing. All 3 camera feeds keep saying I'm offline. 

StephenB
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@Alfer1 wrote:

Phone rebooted twice. Arlo base station rebooted.. nothing. All 3 camera feeds keep saying I'm offline. 


Does the base also show up as off-line? What is the LED status of the base?

Have you tried rebooting the router?

 

If the cameras lost their connection for a while, then they might need to be recharged - so maybe try that with one of the cameras, and see if that makes any difference.