Arlo|Smart Home Security|Wireless HD Security Cameras
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Cameras won;t work or sync

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myarlo1
Aspirant
Aspirant

 

I was able to sync 3 cameras successfully but on my 4th sync, it never got the rapid blinking blue lights.  I followed all the instructions online and i just couldn't get my 4th camera to sync.  

 

Any ideas?

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myarlo1
Aspirant
Aspirant

 

I restarted the base station and it worked.  Thanks everyone for the help!!

View solution in original post

5 REPLIES 5
jguerdat
Guru Guru
Guru

Might be a bad camera but here's some steps to try.

 

Open and close the battery door to reset the camera. Make sure you're only pressing the sync button on the base broiefly (<2 seconds).  If that doesn't work, your only choice is to reset the base using the reset button until the LEDs flash amber.  Remove all devices in Settings, My Devices.  Add the base back in using the Add Device button on the Devices tab.  Try syncing that camera again.  If it does, great - continue with the others. If not, bundle the system up and swap at the store for a new system.

myarlo1
Aspirant
Aspirant

 

I bought 4 cameras.  The first sync worked and not for the rest of them.  
This is not camera issue because i tried on all 3 of my new cameras

jguerdat
Guru Guru
Guru

You're probably holding the base sync button too long. Only a brief press - <2 seconds.

myarlo1
Aspirant
Aspirant

 

That's exactly what i have been doing

just 2 seconds but still won't sync

myarlo1
Aspirant
Aspirant

 

I restarted the base station and it worked.  Thanks everyone for the help!!