Cameras stopped recording

[Lauriarab31]

I have an older Pro system. They have been recording and storing the 7 days with no problems until yesterday afternoon. Now nothing is recording. I have 4 cameras set up

[StephenB]

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@Lauriarab31 wrote:

I have an older Pro system. They have been recording and storing the 7 days with no problems until yesterday afternoon. Now nothing is recording. I have 4 cameras set up

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Have you tried making a manual recording when livestreaming?

[Lauriarab31]

I can manually have it record in live streaming. Just not recording on any of them when there's a motion 

[StephenB]

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@Lauriarab31 wrote:

I can manually have it record in live streaming. Just not recording on any of them when there's a motion 

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Does your app show "Library" in the menu? Or is it now showing "Feed" and "Dashboard" instead?

Have you double-checked the mode(s) you are using?  Making sure there are rules for your Pro cameras in them, and that they are set to record when motion is detected?

[Lauriarab31]

It shows feed and dashboard. It updated recently. I'll check the rules, but it was working after the update 

[Lauriarab31]

As far as I can tell it all looks correct. I might just remove the base and cameras from app and start over

[Bwgbat]

Essentially spotlight camera recently stopped recording local on base station. Believe it was with last app update. 

[ShayneS]

@Bwgbat 

May I ask which troubleshooting steps you have tried so far? I don't want to suggest anything you have previously performed.

[Bwgbat]

Basically every option, checked all settings 

removed camera and added back /reconnected to base station

Restarted base station

ensured no new software update’s available 

I was told ARLO  did this on purpose 

and was requesting a $2-300 to send a security update. 
if that’s face that is unacceptable 

all documentation even on newest essential cameras stars local recording is available 

my essential spotlight cameras are only a couple years old. 

[Bwgbat]

Also my older pro cameras are still recording perfectly 

my neighbor has same problem. 
his were all fine until he updated the app.  
ARLO technical support told him it would cost to fix. 

[ShayneS]

HI @Bwgbat 

It sounds like you and your neighbor unfortuantely reached a scam website or phone number. Arlo does not charge a fee for software updates. The only associated fees will be related to Arlo subscriptions. Please be careful when searching the web. If you would like to provide the scam website info to me I can report this to the appropriate team. 

To address your local storage concern, are you trying to view the recordings from a mobile device using a VPN or from your USB stick?

[Bwgbat]

I am viewing my recordings via my cell phone thru the arlo app. Works great as stated on my pro cameras and previously on my two essential cameras. Now for last app 6 weeks the essentials won’t record at all. The camera provides a live view and shows me if I walk by but doesn’t record to usb stick on base station. 
thanks 

[Bwgbat]

Also talked to neighbor   he contacted Arlo tech via app. They connected him to person that said they charged.  Something about a security update to up address or something. 

[ShayneS]

@Bwgbat Have you removed the USB drive and plugged in to a computer to view the recordings? 

[Bwgbat]

No I’ll see if there is anything there for the essential cameras. Will be a day or two before I get chance to do that. 
I’ll post once I check. 
seems weird they were showing up before and now only on the pro cameras in the app. I’ll check but I don’t have much faith there will be anything there 

[ShayneS]

@Bwgbat Keep me updated and I will be here to help. 

[Bwgbat]

Ok thanks. I’ll have my neighbor check as well. 

[Bwgbat]

Well I checked my usb stick and the essential cameras both shoe last recording on 4/9.  The pro cameras have recordings continuously to date. 

[Bwgbat]

also on the essential if you click on the recording icon it gives a message that you have reached a premium service I.e. wanting you to buy a plan! 

[StephenB]

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@Bwgbat wrote:

also on the essential if you click on the recording icon it gives a message that you have reached a premium service I.e. wanting you to buy a plan! 

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The legacy Pro/Pro 2 cameras were sold with 7-day cloud storage.  The Essentials (like all currently sold cameras) don't have that, and require a subscription to get any cloud recording.

Also, while VMB4000 and VMB4500 hubs support local recording, they do not support any playback.  The ONLY way to see the local recordings is to eject the storage and connect it to the PC.  Any recordings you are seeing in the app or my.arlo.com are in the Arlo Cloud, not local storage.

[AMT1]

I started having the same problem with my 4 Pro Cameras yesterday - no videos in my feed. Was working fine until then, even after having applied the lasted app update from 04/23/24. I am granted access from my husband’s master account. No settings were changed in the app or on the cameras. Oddly, his account continues to view the feed fine.

We have removed my permissions and re-added, I have logged out, etc - no difference. If I try to look at feed events for an actual device, I get a message saying “There was an issue loading feed events. Try again.”

We have Arlo Pro VMC4030’s. 

[Bwgbat]

Might call them.  One time my wife couldn’t get access and they told me her email was blacklisted. Go figure. Couldn’t explain but took her off that list and she got access immediately 

however, that was a couple years ago. 
current issue is same for her with no recording.