Arlo|Smart Home Security|Wireless HD Security Cameras

Cameras not working

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Angebe1
Aspirant
Aspirant

I have two wired cameras and one wireless camera that are not working. I haven’t used them in a year, and now that I tried connecting the wired ones the amber light blinks and then just doesn’t work anymore. The wireless camera while being connected it works and it’s still synced to my account, but I’m guessing it’s not holding its charge, because once I disconnect it, stops working. Not sure what I should do, on the wired ones factory reset is not an option because it’s not turning on at all. 

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Dannybear
Master
Master

We need to know what the camera model numbers are to be able to advise.

 

Camera numbers should be visible within the battery compartment, battery removed. Look for the VMCxxxx label.

 

https://kb.arlo.com/000062697/How-to-troubleshoot-Arlo-Essential-wire-free-camera-battery-charging-i... 

 

https://kb.arlo.com/000052305/My-Arlo-Pro-or-Arlo-Pro-2-battery-is-dead-what-do-I-do  

Angebe1
Aspirant
Aspirant

Arlo Pro VMC 4030 and two Arlo Q VMC 4030

 

StephenB
Guru Guru
Guru

@Angebe1 wrote:

Arlo Pro VMC 4030 and two Arlo Q VMC 4030

 


Did you try the factory reset procedure for the Q?  

Angebe1
Aspirant
Aspirant

The wired ones won’t turn on in order for me to be able to factory reset them

Dannybear
Master
Master

The recommend reset procedure for the arlo pro (4030) is to remove external power and battery for 10sec.

 

You should be able to manually sync the cameras to the base station by pressing the base sync button for 2sec then momentarily press the camera sync button.

 

https://kb.arlo.com/1146973/How-to-set-up-the-Arlo-Pro-and-Pro-2-Camera 

 

If the batteries are dead  refer to the my previous post’s links.

StephenB
Guru Guru
Guru

@Angebe1 wrote:

The wired ones won’t turn on in order for me to be able to factory reset them


I'd still try the paper-clip reset procedure.

StephenB
Guru Guru
Guru

@Angebe1 wrote:

Arlo Pro VMC 4030 and two Arlo Q VMC 4030

 


Just want to add that the Q is VMC3040