Arlo|Smart Home Security|Wireless HD Security Cameras

Camera says it needs a subscription

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GSHI
Follower
Follower

We have 5 cameras for a while and now camera # #5 is says we need a subscription. All we did was change the battery and resync the system.

 

Need help.

Thanks,

6 REPLIES 6
DannyBearAgain
Master
Master

Sounds like arlo testing the EOL software again.

 

 If you’re feeling frightened you can always purchase a subscription plan.

ShayneS
Arlo Moderator
Arlo Moderator

Which camera are you experiencing the issue with?

Fcanta
Aspirant
Aspirant

Hi, I face the same issue addingthe 5th camera it ask me for a subcription, if not the camera will keep inactive.

 

StephenB
Guru Guru
Guru

@Fcanta wrote:

Hi, I face the same issue addingthe 5th camera it ask me for a subcription, if not the camera will keep inactive.

 


Is this also a Pro or Pro 2?

 

Or is it a newer model (Pro 3, Pro 4, Pro 5, Ultra, Essential). 

info-it4biz
Aspirant
Aspirant

Happens to me too. I have Pro. Base did not see camera when I swap out battery. Re-sync and it and it asks for subscription. Message is below.

 

This device is inactive.

A paid subscription is required to activate the device. Subscribe Now

DannyBearAgain
Master
Master

@info-it4biz 

 

I would imagine that it will eventually be saying,

 

This device is EOL.

A paid subscription....