Camera missing

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Khone
Luminary
Luminary

I have an old ARLO system - VMB 4000r3 with 3 ARLO Pro VMC 4030 cameras. 

For some reason, one of the cameras has disappeared from the Devices screen. I've sync'd that camera and get a blinking blue light then nothing but still not on Devices window.

What I've done is reset my router and base station. Then, sync'd all three cameras. Two show on the devices window but the "problem child" will not show there. Even if I point the camera at something, it doesn't come up on the Feed.

No matter what I do, that camera will not show on the devices page. 

Any ideas what I can do to get that camera working and showing on my devices/feed pages?

Thank you

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BrookeN
Arlo Moderator
Arlo Moderator

Can you remove one of the ones that are showing and add it back on?

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BrookeN
Arlo Moderator
Arlo Moderator

I do only see two devices on the account. The third camera does not show that it is even on the account, which is why you can not see it in feed. I would suggest if you can see it on your side remove it completely from the account, log out and log back in and then try to add it again. 

Khone
Luminary
Luminary

Thank you BrookeN for your response.

That's what's so confusing. That 3rd camera was a part of my system from day one. All three were working fine, then, all of a sudden, it isn't there. I would install/reinstall but if it isn't showing, there is no way I can do that.

It's a complete mystery to me why, when I sync that camera, it still doesn't show up.

I'm at a loss on this. Guess I'll just forget it and go with the two I have.

Thanks for your interest. Have a great week.

 

BrookeN
Arlo Moderator
Arlo Moderator

Can you remove one of the ones that are showing and add it back on?

Khone
Luminary
Luminary

I'm going to close this out. After 2--3 hours, working with ChatGPT, in finally got everything working - desktop and phone are now the same and all three cameras are up and running. Wasn't easy but finally, success.

Thank you for your concern and help.

Have a great week.