Arlo|Smart Home Security|Wireless HD Security Cameras
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Camera is not working; email address not working so no access

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  • ‎2018-11-21 03:25 AM
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Paddy1958
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‎2018-11-21 03:25 AM

I have two cameras set up round my house my email address is not working any more so I deleted the email address and put in a new one which hasn’t been allowed access .

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JessicaP
Arlo Employee Retired
‎2018-11-21 07:07 PM

Hi @Paddy1958,

 

Make sure to change your User ID by logging onto Arlo through the app or web client. Then go to Settings > Profile > Edit (on upper-right corner). You can edit your email address from there to make sure you can gain access to your camera.

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