Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.
Arlo Community

Camera is not working; email address not working so no access

Reply
Discussion stats
  • 1 Reply
  • ‎2018-11-21 03:25 AM
  • 593 Views
  • 1 Like
  • 2 In Conversation
Paddy1958
Follower
Follower
‎2018-11-21 03:25 AM

I have two cameras set up round my house my email address is not working any more so I deleted the email address and put in a new one which hasn’t been allowed access .

Labels:
Reply
Message 1 of 2
593
1 REPLY 1
JessicaP
Arlo Employee Retired
‎2018-11-21 07:07 PM

Hi @Paddy1958,

 

Make sure to change your User ID by logging onto Arlo through the app or web client. Then go to Settings > Profile > Edit (on upper-right corner). You can edit your email address from there to make sure you can gain access to your camera.

0 Likes
Reply
Message 2 of 2
571
Discussion stats
  • 1 Reply
  • ‎2018-11-21 03:25 AM
  • 594 Views
  • 1 Like
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.