Arlo|Smart Home Security|Wireless HD Security Cameras

Camera doesn't turn on. No LED

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Tenfootelvis
Tutor
Tutor

Just bought new system yesterday.  I have a 3 camera system.  First two tuned on and synched fine.  3rd won't show LED of any sort.  Tried Synching procedure several times.  Tried 2 different charged batteries but I get no indication of it working.  I also don't get any indication of infrared lights in a dark room.  Suggestions?  

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steve_t
Master Master
Master

Sounds like either a faulty camera or faulty battery connection. Have a look inside the Arlo Pro and check the battery terminals look OK. Otherwise, head to the bottom of the page and click Contact Support

jguerdat
Guru Guru
Guru

Swap batteries to see if that helps.  ALso remove the battery and try syncing with just the power supply connected.