Arlo|Smart Home Security|Wireless HD Security Cameras
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akog
Aspirant
Aspirant

The battery of my arlo pro did not load. So I bought a power adapter. The camer still does not work and the error message says: Load your battery, although I took the battery out. Do I need to reset the camera? With the arlo power adapter It should work without a battery, right?

 

3 REPLIES 3
ShayneS
Arlo Moderator
Arlo Moderator

Hi @akog

 

What doe the status LED display on the front of the camera when inserting the battery? Do you have another battery you can test with?

akog
Aspirant
Aspirant

I tested my other battery from my second camera. It worked. But without the battery it does not work. The LED is blue for a second when I plug in the power adapter. But then nothing happens. In my app the message is still: change battery.

Shouldn´t it work without battery?

jguerdat
Guru Guru
Guru

Yes. Open a case with support:

 

https://www.arlo.com/en-us/support/contact.aspx