Arlo|Smart Home Security|Wireless HD Security Cameras

Billing E-Mail

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Jack_Mosley
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Follower

Hi

I have changed the contact e-mail on my account and all the notifications ( i.e camera alerts) are sent to this e-mail address, with one exception the monthly invoice which still goes to my old e-mail. This is highly inconvenient and a couple of e-mails to Arlo support have not been replied too.

 

I can see no way of specifically changing the billing  e-mail address for the account . So any ideas of how to do this or who to contact in Arlo to correct the issue?

 

Many thanks

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ShayneS
Arlo Moderator
Arlo Moderator

I have escalated your case & someone from support will be reaching out to you as soon as possible.

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ShayneS
Arlo Moderator
Arlo Moderator

I have escalated your case & someone from support will be reaching out to you as soon as possible.