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Battery won’t charge

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Gizmo6661
Aspirant
Aspirant

Battery won’t charge on all 3 cameras, Arlo sent anew charger but still nothing. No lightning bolt. 

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Gizmo6661
Aspirant
Aspirant

Arlo sent a new power adapter for charge cord & problem was solved. Thanks 

View solution in original post

4 REPLIES 4
jguerdat
Guru Guru
Guru

Is the outlet you're plugging the charger into working? Have you tried a different outlet? Did Arlo also send a new charging cable with the charger and you've tried both? Take pains to ensure the cable is fully inserted into the camera. 

 

It's odd that 3 cameras won't charge.

Gizmo6661
Aspirant
Aspirant

Tried 3 outlets(all working) 2 cables. I’m thinking defective batteries or software glitch. 

jguerdat
Guru Guru
Guru

Something is definitely wrong with the hardware, whether batteries or camera. Open a case with support again:

 

https://www.arlo.com/en-us/support/contact.aspx

Gizmo6661
Aspirant
Aspirant

Arlo sent a new power adapter for charge cord & problem was solved. Thanks