Arlo|Smart Home Security|Wireless HD Security Cameras

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My Arlo pro won’t charge. Replaced battery with Arlo battery and still getting error when trying to charge. Suggestions?

3 REPLIES 3

Will the camera work if you externally power the camera, if so, if you pull external power does the camera stop working?

Are you using the arlo web portal in browser to access your cameras, if so does the arlo mobile app tells you different?

Camera doesn’t work now even if plugged in. On the app it says battery needs charging. I have replaced the battery with a new Arlo batterybut get same message

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.

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