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Battery charging icon frozen

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prdhrn
Aspirant
Aspirant

Hello,

 

Was wondering if anyone has had an issue after charging the cameras battery that the lightening symbol still shows when the camera is not charging? I have unpluged the camera from the charger but it still shows it as charging. I orginally thought the camera was frozen due to the weather but the temperature has warmed up and it still showing the camear as charging when it is not. I have three cameras and only have this issue with one.

 

Thanks 

7 REPLIES 7
jguerdat
Guru Guru
Guru

That's probably a cache issue. Clear it in the phone settings for the app or use the browser routine for this if using abrowser.

prdhrn
Aspirant
Aspirant

I am seeing this on my iphone app. So do I have to uninstall the app and then reinstall it? 

 

Thanks for responding

jguerdat
Guru Guru
Guru

That's one brute force way to clear the cache. Or use the phone settings for the app and clear the cache there.

prdhrn
Aspirant
Aspirant

Well, I tried both and still nothing. 

 

Thank you for your input. 

jguerdat
Guru Guru
Guru

Have you tried plugging the camera in and then unplugging while monitoring the situation?

prdhrn
Aspirant
Aspirant

Yes I have and still not resolved.

 

Thanks, 

ShayneS
Arlo Moderator
Arlo Moderator

Hi @prdhrn

 

  Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support