Batteries drain at 1% per hour without any activity?

[iseeyou2018]

Both our of cams are now draining the battery at approx 1% per hour without any activity.

We have had Arlo pro for nearly 2 years. This is the worst battery drain we have seen which started about 2 or 3 weeks ago.

Was there another software/firmware update which is causing this? I know this happened in the past based on an update. This is really bad this time.

New app and website access are also very poor.

[ShayneS]

Hi @iseeyou2018

  What troubleshooting steps have you tried so far? I do not want to suggest anything you may have previously performed.

[Smithajamie]

Hi, did you have any luck resolving this? The same thing happened to me and with them being such expensive batteries I’m not going to replace them every month!

[ShayneS]

Hi @Smithajamie

  What troubleshooting steps have you tried so far? I do not want to suggest anything you may have previously performed.

[Smithajamie]

Hi,
Nothing currently as I’m not a fan of heights so climbing up and down ladders with different methods aren’t my forte. Prefer to see what others have tried and worked. All my software is up to date and using lithium batteries.
Thanks

[ShayneS]

@Smithajamie

I would recommend calling customer support to further investigate the issue. I have attached the link here - Arlo Tech Support

[iseeyou2018 · Accepted solution]

A day or two after creating this thread, it seems Arlo may have updated (reverted?) some software as the issue has resolved itself and batt drain is back to normal.

However, we have the dark thumbnail problem again. Haha.

Click here for more info...

https://community.arlo.com/t5/Arlo-Pro/Arlo-Pro-NV-IR-slow-to-respond-after-database-crash/m-p/15260...