Batteries- Arlo Smart Home. Battery issues are dead and will not charge

[Mrskiwi]

I purchased this system in late Sept 2018. All of the camera batteries are dead and will not charge. Is this covered by a warrenty? My units are placed very high on our house and not easily accessible for changing batteries all the time. Thanks

[TomMac]

Try this.... common when battery packs are run totally flat as the cells must have a min charge for the charging system to work,,, doing this will allow enough charge so it can happen.

Recommend you recharge when the email comes at about 15%.

https://kb.arlo.com/000052305/My-Arlo-Pro-or-Arlo-Pro-2-battery-is-dead-what-do-I-do

[Ashforbesgolfie]

Is there a way to fix this once it’s already happened or do I now buy new batteries?

[jguerdat]

Not sure what you mean by this. You've had to use the above procedure more than once?  I tend to recharge my batteries when I get the email at ~15% left which would prevent the issue.