Base station cannot be found

[RheanneLouise]

My base station can no longer be found. I have restarted and reset the station and I have also deleted the app and re-downloaded it. Nothing seems to be working and Arlo aren’t responding. Can anyone help?

[TomMac]

First, with the reset, did you hold the rest for 10 sec till the leds flashed?

Second , try a browser at the web access over app...see if that works.

https://my.arlo.com

[RheanneLouise]

1. Hi @TomMac, I have done this and it’s still not working. I am also trying to currently get on via the website rather than the app and it’s not actually allowing me to click on that section ☹️

[ShayneS]

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

[ddriversnh]

@RheanneLouise Any luck? I have two that app will not find

[RheanneLouise]

Hey! Yes I worked after I reset twice. Seems to be working perfectly fine ☺️