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Base offline VMB4000

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Panpop
Aspirant
Aspirant

Base station not connected to internet. I have tried rebooting base and router  including disconnecting and reconnecting power and ethernet cables with negative results .

Model: VMB4000 | Arlo Pro/Pro2 Base Station
jguerdat
Guru Guru
Guru

What are the base LEDs showing?

Panpop
Aspirant
Aspirant

Internet is amber, other two are green.

jguerdat
Guru Guru
Guru

That's typically an issue with the router. Try rebooting the router and base, in that order, first. If still amber, you need to check the router settings to see why access is blocked to the servers.

Panpop
Aspirant
Aspirant

Thanks for your assistance.  Rebooting router worked. However, I had to contact my internet provider and they rebooted from their end. To get it going.