Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.

Base Unit Offline - All lights are green

Reply
Discussion stats
  • 3 Replies
  • 2346 Views
  • 0 Likes
  • 2 In Conversation
Frm
Aspirant
Aspirant

My computer won't connect to the base station. It connected to my wife's phone but won't connect to my computer or phone. 

3 REPLIES 3
TomMac
Guru Guru
Guru

So...i I get this right.... the system is fully functional only on your wifes phone

 

For your computer, trya a differnt browser like Fire Fox or Chrome ( you can try and clear cache and make sure flash is on ) and make sure your going to

https://arlo.netgear.com/

 

What type of phone is yours and what OS ?

--------------------------------------
Morse is faster than texting!
--------------------------------------
Frm
Aspirant
Aspirant
My phone is a Droid mini.
TomMac
Guru Guru
Guru

you didn't say...but the original came with OS 4.2 .... I believe you need 4.4 or better ( will have to check my notes )

 

 

App site says 4.1 or better.

--------------------------------------
Morse is faster than texting!
--------------------------------------