Arlo Base Station VMB 4000

[Supertaco]

Ive had this system for years with no issues until i changed to a new Internet Router and now my Base Station doesnt want to Connect ive tried everything you can think off Disconnecting this and that, resetting the base couple times even bought a new Ethernet cable and nothing still!! how can i fix this?

[StephenB]

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@Supertaco wrote:

Ive had this system for years with no issues until i changed to a new Internet Router and now my Base Station doesnt want to Connect 

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What color is the middle LED on the base?  https://kb.arlo.com/000039100/What-do-the-LEDs-on-my-Arlo-SmartHub-or-base-station-mean

[Supertaco]

It's off

[Supertaco]

Green for Power, nothing for the middle and amber for the cameras

[StephenB]

Can you test the LAN ports in the new router with another device (a PC with an ethernet port)???

[Supertaco]

ill try it now

[Supertaco]

Didnt work is there a way to just connect my cameras without the base like Nest cameras?

[Supertaco]

and Contacting Arlo is useless without paying 1st for help on there own products

[Supertaco]

Do I need to buy another base if it doesn't connect?

[StephenB]

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@Supertaco wrote:

 is there a way to just connect my cameras without the base like Nest cameras?

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The newest cameras have that feature (Pro 4, Essential).  But not your older Pro 2s.

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@Supertaco wrote:

Didnt work 

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Are you are saying the the router LAN ports also don't work with another device (the test I suggested above)?

If that's the case, the problem is with your new router, not with with the Arlo base.

[Supertaco]

Ok ill return it and try another and see if that works