Arlo|Smart Home Security|Wireless HD Security Cameras
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Base Station cannot be found? Tried factory reset, changed cables, connected directly to router, etc

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Bentt
Aspirant
Aspirant

hi all

reinstalled arlo on same network.   TPLINK  M5 mesh as wireless  connected with Ethernet cable to the router.

arlo app cant find base.  tried factory reset , changed cables. connected arlo  to router direct. connected to TPlink direct.nothing works.

i see ARLO vmb 1612439814  on my available wireless networks. this network never appeared before the reinstall .

any ideas why base not found ? 

thanks much.

Model: VMB4000 | Arlo Pro/Pro2 Base Station
jguerdat
Guru Guru
Guru

The Arlo (or, previously, Netgear) WiFi has always been present - the SSID has never been hidden and is needed for the cameras to connect to the base.

 

What are the LEDs on the base showing? You should have green power and Internet and the Camera LED should be off or solid amber. If you have a VPN setup, disable that before attempting to claim the base.

Bentt
Aspirant
Aspirant

thanks.

no vpn on . power and web green. cam amber.

but not finding base

jguerdat
Guru Guru
Guru

Have you tried holding the reset button for >10 seconds, until the LEDs flash amber?

Bentt
Aspirant
Aspirant

yes  did reset to factory  not finding base

jguerdat
Guru Guru
Guru

Can you try another device, such as a computer? If still no good, use the Contact Support link at the bottom here.

Bentt
Aspirant
Aspirant
Tried from comp. Same thing
jguerdat
Guru Guru
Guru

Guess it's time to use the Contact Support link at the bottom here.