Arlo|Smart Home Security|Wireless HD Security Cameras

Base Station cannot be discovered after removing

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Glebe Aspirant

I have 3 arlo go's for outdoors which are fantastic. Just bought arlo pro for indoors and discovered base station straight away on my app but stupidly removed it bc i pressed the wrong button.  Now I can't discover base station at all either on my phone or tablet. Have removed Ethernet cable. Have pressed factory reset. About to throw it in the bin. 

Guru jguerdat Guru

Remove the base from Settings, My Devices. Hold the reset button until the LEDs flash amber. Let it reboot so the power and Internet LEDs are green and claim normally.

Glebe Aspirant

Thankyou. I ended up finding the answer in the arlo community (even though i swear i had tried multiple times before). I may or may not have been using my wifi extender rather than my router as my wifi source on my phone. Once they were the same, it worked straight away. Now waiting on a firmware download which appears to take forever. Not so easy so far. Had to call arlo who made me reset base station because even though it was finally discovered, the app said it didn't exist. Very strange.