Base Station Offline AGAIN!!!

[jennifercompton]

I continue to have issues with my base station going offline. I charge or replace the batteries, they find the base station again and then a few days later the base station goes back offline. I have tried to reset the system, restart my internet but nothing helps. This is probably the 10th time I have had to deal with this issue. Anyone know how I can fix it so it stays working? 

[jguerdat]

What are the LEDs showing? If normal (all green) the system is working. Try force closing the app and reopen it as well as trying a browser.

[jennifercompton]

Yes, all of the lights are indeed green. I have tried to kill the app numerous times, nothing seems to help. 

[JessicaP]

Hi jennifercompton,

I would suggest contacting the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.