Arlo|Smart Home Security|Wireless HD Security Cameras

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Lu_S
Aspirant
Aspirant
The Arlo Theft Replacement program does not mention inclusion nor exclusion of the solar panel. It does mention tho that is does not cover mounts or cables, which who is going to steal anyways if they would need a screwdriver? It also mentions that it doesn’t cover indoor items, for obvious reasons, but a solar panel is an outdoor item which is easily removable fast without the use of any tool, not to mention extremely costly. The logic is that it would be covered as the cameras, but if they do not include on the terms how can we know it’s not going to be a risky investment?
Any thoughts? Maybe if everyone start to mention it we can trend the topic to Arlo’s attention. #SolarPanelTheftProgram #ArloTheftProgram
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JamesC
Community Manager
Community Manager

"An “Eligible Device” is an Arlo wire-free WiFi camera product (Arlo, Arlo Pro, Arlo Pro 2, and Arlo Ultra), Arlo Audio Doorbell, or wire-free light product (Arlo Security Light) and the product’s accompanying batteries. The Eligible Device must have been purchased directly from an Arlo authorized reseller within the 12 months preceding the theft and may have been bought as brand new or certified refurbished. The Eligible Device must be already be registered under Arlo account by the original purchaser at the time of the theft and will be rendered inoperative when registered as stolen under the ATR program."

 

For more information, see the following KB article or contact the Arlo Support Team

 

What do I need to know about the Arlo Theft Replacement program?

 

JamesC

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JamesC
Community Manager
Community Manager

"An “Eligible Device” is an Arlo wire-free WiFi camera product (Arlo, Arlo Pro, Arlo Pro 2, and Arlo Ultra), Arlo Audio Doorbell, or wire-free light product (Arlo Security Light) and the product’s accompanying batteries. The Eligible Device must have been purchased directly from an Arlo authorized reseller within the 12 months preceding the theft and may have been bought as brand new or certified refurbished. The Eligible Device must be already be registered under Arlo account by the original purchaser at the time of the theft and will be rendered inoperative when registered as stolen under the ATR program."

 

For more information, see the following KB article or contact the Arlo Support Team

 

What do I need to know about the Arlo Theft Replacement program?

 

JamesC