Arlo stuck getting status

[mikel59]

On occasion when I attempt to power in cameras, I get the 'getting status' message and am unable to power then on. Have restarted the app, no help. Any suggestions, or should I just reboot arlo?

[jguerdat]

Not sure by what you mean by "power on" the cameras. Just see them in the app or manipulate them, such as using the On/Off switch in Settings?

[mikel59]

I cycle my cameras ever nite. There fore I turn them on @ nite, turn off in morning. I don't need to run them 24/7. And stop is still obtaining status as I write this. When 'getting status', u r unable to turn cameras on or off.

[jguerdat]

Try power cycling the base.

[mikel59]

Power cycling hasn't helped. I have done what I believe is what's needed to be done to obtain power to my cameras.

[steve_t]

Rather than manually turning cameras on and off, try using modes to control their functionality. Also, move your base station a few feet further away from your wifi router if you can

[mikel59]

I moved Arlo away from router. Also unable to get into modes. When I hit the settings button on any 1 of 3 cameras, I just see the name of camera, battery life, network reading " linked to base station ", and in bold black, remove device. I manually turn cameras on each nite and manually turn them off next morning. Just how would I use modes as you suggest to do as you suggest? Oh, and I have the Arlo Pro 2 system. My mistake

[steve_t]

Have a look through here

https://kb.arlo.com/1019331/How-do-I-create-a-mode-with-different-rules-for-each-Arlo-Wire-Free-or-A...

[jguerdat]

Creating your own custom modes is always a Good Thing to do but won't help with the "Getting Status" issue.

Have you tried both the app and a browser to see if one works?