Arlo pro still recording

[Loufromperth]

so my parents have the same Arlo set up as I do. Neither of us have a subscription. My set up is still recording to library but theirs has stopped! I understand the new cameras need a subscription to record to library but we have the old ones. Anyone have a fix for this?

[jguerdat]

@BrookeN sounds like another backend sync request.

OP, you'll need to provide their account email in a DM to Brooke (NOT here) for this to happen.

[BrookeN]

@Loufromperth can you dm me the email address for your parents Arlo account and I can look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.

[Loufromperth]

Hi Brooke, can’t locate the envelope icon??

[Loufromperth]

Also his wireless cameras are now recording, but the inside wired one isn’t 🤷‍♀️ 

[jguerdat]

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@Loufromperth wrote:

Hi Brooke, can’t locate the envelope icon??

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You don't see one at the top right here, next to your name?

[StephenB]

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@Loufromperth wrote:

Hi Brooke, can’t locate the envelope icon??

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[Loufromperth]

Found it, sent you a Dm x

[BrookeN]

Thank you for providing that. Have them watch their cameras throughout the day and see if the behavior they were seeing is resolved. 

[Loufromperth]

Will do, thanks 🙂