Arlo pro keeps going offline

[sherron]

I bought the arlo pro 2 camera yesterday, not even 24 hours and I'm highly upset tryjng to figure this out.. the support team behind them will not get back to me. Camera one works perfectly. Camera two keeps going offline after only 30 mins! I've reset, I've swapped batteries. When I remove to another location and try to sync it will not work unless I take the battery out and replace it. Then it blinks and turns back on. Sometimes won't even turn back on. Both battery's are still 95% full. I'm so desperate for help

[TomMac]

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Yes.. the battery when its pulled out , resets the camera.

Take the trouble camera and move it within 20 ft of the base, pull battery and run it from the adapter and cable only to confirm its the camera and not the battery...

If it continues, either take it back or put in a trouble ticket with Netgear for possible replacement.

[sherron]

I can't bring it back, I stupidly threw box and receipt out thinking once I got it all set up and hooked up it would continue to work. And I'm not really sure what you mean by pulling the battery and running it from the adapter? Sorry... I'm not good with these things. I have removed the battery from it.

[TomMac]

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sherron wrote:
I can't bring it back, I stupidly threw box and receipt out thinking once I got it all set up and hooked up it would continue to work. And I'm not really sure what you mean by pulling the battery and running it from the adapter? Sorry... I'm not good with these things. I have removed the battery from it.

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The PRO unit has a battery pack... if you pull it out, you can run it on the ac adapter and cable... the port is in the back near bottom of camera ...same port used to charge it

If it works fine with the adapter , then the battery is bad or questionable... If it goes out again with ac, then contact Netgear Support for replacment