Arlo pro green and purple pixelated lines, issue with RMA

[Peplow530]

I am having bad issues with one of my 3 arlo pro cameras. It is getting the dreaded green and purple pixelated lines, alot of them. I called customer service and she spent an hour trying to resolve the issue walking me through resets and and re syncing. She also had me log into my account with her password so she could take control and try to figure it out. After realizing there was no fixing it she issued a RMA number, had me pay $16 shipping and said I would receive a new one in the mail in 4-5 days.

Three weeks later I still have nothing so I called customer service again. I was given the run around, disconected and hung up on theee differnt times. I was being calm and level headed, not angery or aggressive in any way. I was finally able to get ahold of some in America I could understand. Unfortunately he could not do anything personally for me but put an urgent call back notice on my account.

Upon further investigation i found that my request for replacement was denied for no perticular reason. It just said there was not adiquit information.

Not sure what I should do at this point. Being only 30 days old I’m thinking of return everything and going a different route. Does anyone have any helful advise or suggestions?

Thanks

[steve_t]

That's strange. They refused to replace the camera AFTER giving you an RMA? Did they send you the faulty one back? Contact support again with your reference number and ask for the reason why they declined replacement. Where did you buy yours from?

[Peplow530 · Accepted solution]

Customer service said since I paid for shipping they would send me a new one then I could return the old one within 30 days. I called multiple times trying to get help but no one was able to help. Very annoying. I bought them from Costco so I just returned them since Netgear didn’t seem to want to help.

[Peplow530]

Here is a screen shot of the message I received. This is why no one could find my case number or help me.