Arlo camera won’t sync

[EricMax15]

Have had Arlo cameras and base station running with no problem she’s for 8 years. Today in the app all camera (4 total) were saying devices not connected. I clicked on device then base station and it said it was offline. when I came home I pulled the power and plugged it back in same result orange light blinking. So I did a reset and it went solid blue. So then I went to sync my cameras one at a time. They go through the slow blue light then rapid blue then just stops. I’ve attempted the sync following the app and tried it manually. Batteries are fully charged. When this didn’t work I tried factory resetting the cameras and it will not allow me to reset by holding sync (typically orange light) now when I hold it nothing happens, any ideas on what they heck’s happening. And heat on the same WiFi network, thanks….

[Edinburgh_lad1]

Search the forum as this is now becoming common place. Shockingly. If you choose to replace your cameras as a result, you should make an informed choice. 

[Pinkorange]

Same problem here. The app says they aren’t online but I’m still getting recordings during this time period so they obviously are online but it seems that Arlo has nerfed live feed compatibility with the new app update for older cameras. All other devices on WiFi working and we have a different camera brand working so it’s not our WiFi. 

[Edinburgh_lad1]

What is your location? Europe? USA? 

[EricMax15]

I’m located in Ontario, Canada.

[Edinburgh_lad1]

I don't have this problem - I'm in Europe - so I wonder if it affects north American customers.

[Pinkorange]

US. iPhone. Worked great until the last update. 

[StephenB]

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@Pinkorange wrote:

US. iPhone. Worked great until the last update. 

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A recent issue with the Arlo servers triggered a problem with your symptoms (and was not limited to legacy cameras).

That was resolved (and is not currently happening on my own iPhone - including my Pro 2 camera)

So maybe try restarting your phone, and then see if the problem resolves.

[Pinkorange]

I’ve restarted and deleted and reinstalled the app. It’s happening on my husband’s phone as well. He said something about the servers using UDP for real time traffic like live feeds vs TCP for things like the saved recordings. All our recorded events are showing and we are getting notifications so the cameras are connected even though the app says they aren’t. 

[StephenB]

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@Pinkorange wrote:

I’ve restarted and deleted and reinstalled the app. It’s happening on my husband’s phone as well. 

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Did you also try restarting the base?

[Pinkorange]

Well, I haven’t actually been home to do so manually but we have lost power during this time so it did get restarted that way and I restarted our modem/router remotely. 

[EricMax15]

So here’s the deal Arlo put out an end of life policy, saying if your using any of these items your effectively cut off on January 1st, 2025.

I will never buy another Arlo product ever again, I will tell everyone I know about this and to stay away.

I hope Arlo goes bankrupt, change your system while you still can before you get left in a terrible situation like myself….

 

[StephenB]

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@EricMax15 wrote:

So here’s the deal Arlo put out an end of life policy, saying if your using any of these items your effectively cut off on January 1st, 2025.

 

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Two-year old news, as that was announced in January 2023.

While there is no support, the cameras do continue to work.  But a lot of people have recently reported sync issues.  I am hoping Arlo will choose to fix that despite the EoL.

[Pinkorange]

The good news is it now works. I made it home and unplugged the base station for 10 seconds and plugged it back in and the app was updated 10 hours ago as well. No telling if it would have worked without the update but it works again. 

I fully expect technology to have an EOL eventually, not that it’s not annoying and frustrating. I’m just glad it’s working again.