Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.
Arlo Community

Arlo base won't turn on

Reply
Discussion stats
  • 1 Reply
  • ‎2017-10-07 05:21 AM
  • 2552 Views
  • 1 Like
  • 2 In Conversation
Msrngn
Follower
Follower
‎2017-10-07 05:21 AM
Our Arlo VMB4000 base station won't turn on although the plug is connected to the socket & it is connected to the internet. All three lights are not on. We already charged the cameras but the base station won't turn on. Tried resetting but there's no light on the base station. Help!
Labels:
0 Likes
Reply
Message 1 of 2
2,552
1 REPLY 1
jguerdat
Guru Guru
Guru
‎2017-10-07 06:09 AM

If the issue remains after using a different outlet, swap at the store.  Sounds like a bad power supply or base.

 

Hate to say it, but also check that you're using the switch on the base properly, too.  Ya never know...

Reply
Message 2 of 2
2,544
Discussion stats
  • 1 Reply
  • ‎2017-10-07 05:21 AM
  • 2553 Views
  • 1 Like
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.