Arlo base VBM4500 can’t be found in app.

[Jhkessel]

My system disconnected and wouldn’t reconnect so I deleted all devices from the app and reset the base to start all over and I can’t find the base in the app to set everything back up. I’ve reset the base, the router, my mesh system, contacted everyone I could and spent hours trying to get it fixed, googling what could be the problem and nothing has worked. I’ve also tried making a new account and trying it that way and tried on the website on my laptop.

[StephenB]

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@Jhkessel wrote:
My system disconnected and wouldn’t reconnect so I deleted all devices from the app and reset the base to start all over and I can’t find the base in the app to set everything back up. I’ve reset the base, the router, my mesh system, contacted everyone I could and spent hours trying to get it fixed, googling what could be the problem and nothing has worked. I’ve also tried making a new account and trying it that way and tried on the website on my laptop.

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Sounds like the base might have failed.  What LED status are you seeing on it?

• https://kb.arlo.com/000039100/What-do-the-LEDs-on-my-Arlo-SmartHub-or-Base-Station-mean

[jguerdat]

In addition, it sounds like your definition of "reset" is to reboot or power cycle the various devices. A true reset for the base is to hold the reset button for >10 seconds until the LED(s) flash amber.