Arlo Smart Home web site can not change month to December

[Icourts]

Hi Community,

I wish to change the date on the arlo website library to December however, it just shows January.

I don't see any way to change the date, I'm using Chrome

Thanks for your support.

[jguerdat]

On the left side, near the top, under the word Library is a "<" (mine also shows December next to the "<") - click it to change the month.

[Icourts]

Thanks for your reply. Unfortunately, I don't see the month naivagtion icons < > please see the below image .

[jguerdat]

The issue, as shown in the image you posted, is that you have the basic free plan which only goes back 7 days.  Since we're well into January, there's no videos to see after the 7 days are up, including in the previous month.  If you had a paid subscription, you would have the ability to see the prior month's videos, up to the point where the system would then delete them after the appropriate number of days.

[Icourts]

Thanks Support,

I have been informed we pay $140 p/a so we can review footage. I can see and replay events in December but they do not appear in the December Library. Is there something I need to do?. Also, how can I tell to which Arlo plan we are subscribed ?

Cheers,

Ramesh

[jguerdat]

Not sure what you're referring to although it may depend on what country you're in. Based on your image above, it's obvious that you have the free 7 day plan. You can tell by checking out Settings and look on the left side under Account, Subscription. Are you using a Q camera? That has a paid option for CVR which allows you to review all video 24/7 but that's not available on any other camera. We're in the Pro section, not Q.