Arlo Pro won't stop detecting audio after new firmware update 1.092.0.1_11504

[jcepeda00]

Everything was fine then this morning MY Arlo Pro won't stop giving alerts that audio is detected.

This happens even after I turn off the microphone. 

The only thing I can figure is that the most recent firmware update screwed something up. 

Thanks for any help with this.

[Pwsk]

Still waiting

[JamesC · Accepted solution]

A firmware update for Arlo Pro has been released resolving this issue. Please make sure your cameras are up to date with the latest firmware. See here for more information: Release Notes – Arlo Pro Camera 1.092.0.3.12290 – 9th May 2017

JamesC

[Varundev]

There doesn't seem to be an option to update the firmware manually.  There may have been at one point, but I've looked all over and there is nothing there.

Additionally, is this just to stop the notifications?  Does this also stop the recordings triggered by audio?  I ask because there is a recording for each audio notification.

[ravenlp]

I can't comment about the manual update, but the firmware update itself addresses the root cause for the false audio triggers. With the updated firmware you should no longer get the false triggers which will mean no notifications or recordings unless there is a real audio trigger.

[Pwsk]

Mine updated gonna try audio today and see if it works

[Tera-S]

Updated the firmware.  Updated the new Smartthings app.  I still get false audio alerts because the Smartthings app reconfigures the audio sensitivity level from what I set it at (level 2) to the default (level 3) every time there is an Automation Routine change (Goodbye! to I'm Back).

[JamesC]

Tera-S,

The issue you are describing is related to Smartthings, which is a different issue than what has been resolved in this thread.

Take a look here for more information on this issue with Smartthings: Arlo Pro with Smartthings

JamesC

[Varundev]

Don't know if I get the same amount of audio notifications after the update, but I definitely get more motion updates now.

[IntelBotFarmer]

This still seems to be occurring on my Arlo
Pros.
Was a fix ever pushed out?
Was this ever root-caused?

[ShayneS]

@IntelBotFarmer

Are you up to date with the latest firmware on your base station & cameras?

[IntelBotFarmer]

According to the Arlo SW, the devices (Base station and all four cameras (2x Arlo Pro & 2x Arlo Pro2)) are up to date.

When checking, the sw retrurnsd ("Firmware is up to date" or the like)

[ShayneS]

@IntelBotFarmer

  Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support