Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Pro won't open on MacBook

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Apprentice
Apprentice

When I enter the arlo address to open the program on my MacBook this sits in the Safari addressbar:

 

https://arlo.netgear.com/#/cameras

 

indefinitely.  The screen shows the bird flying on the screen with the word ARLO...but the program never opens past that point.  When I try the very same address with IE 10 the program opens.

Model: VMC4030| Arlo Pro Wire-Free Camera
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Apprentice
Apprentice

Forgot to include all three green lights are aways lighted on th Base Station during this problem.

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Guru Guru
Guru

Sounds like a Safari-specific issue.  Make sure it's updated.  Also, try going to just the Arlo home page (Devices) using https://arlo.netgear.com.  Does it work differently?

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Community Manager
Community Manager

For those having an issue with Safari, take a look at this article outlining how to enable flash player. Please let me know if this resolves the issue: Enabling Flash Player on Safar

 

JamesC