Arlo|Smart Home Security|Wireless HD Security Cameras

× Arlo DevOps team is investigating an issue where customers are experiencing login issues. We apologize for this inconvenience and are working to resolve this issue.

× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.

× Urgent: Activate Two-Step Verification
Arlo requires all users to activate two-step verification to continue to access your recordings, devices, and account.
Please enable this feature now. Learn More.

Arlo Community

Join Now Sign in Help

Reply

Model VMB4000 Base station connected 'green light' to router , base station AC adapter connected 'green light' , The base station and camera are on my desk and times out before making connection 'amber light'. Today have retried to connect 5 times. So what say you?

1 REPLY 1

Factory reset the base (paperclip until all lights turn amber).

Remove and refit the batteries in the cameras and start again.

Make sure that you dont hold down the sync button on the base for too long, just a short press will do.

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.