Arlo|Smart Home Security|Wireless HD Security Cameras
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  • 9 Replies
  • ‎2016-11-27 06:13 AM
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Mcm11
Aspirant
Aspirant
‎2016-11-27 06:13 AM

Can connect with microphone win hooked to wifi at home but when turn wifi off on mobile iPhone to remotely access away from home I keep getting failed connection message. Micrphone only ,video and audio is fine. New Arlo user and would appreciate any help.

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jguerdat
Guru Guru
Guru
‎2016-11-27 06:43 AM

I have a ticket open on this and would encourage (strongly) you to open your own case.  The last response I got was that they were able to replicate the problem but the solution is to change cell service.  That's a no-go. I'll be escalting this as much as I can.  The cell service meets or beats my cable service for transfer rates so it's not what they're suggesting.  I'll keep yelling and PLEASE add your voice too.

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PortablePete
Aspirant
Aspirant
‎2016-11-27 12:42 PM
Done did the same. Tried the four things to do and still the same affect from both phones. It would be nice to have resolution to this issue soon.
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Mcm11
Aspirant
Aspirant
‎2016-11-28 03:12 AM

Thank you, I have opened ticket. Have tried all of the suggestions on the different blogs. Still absolutely nothing. We have 4 different makes of cell devices at work and neither would work. However, I did have it communicate 1 time out of 70 tries. Must of been a fluke thing.

 

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JamesC
Community Manager
Community Manager
‎2016-11-29 03:30 PM

I have escalated this topic for further investigation. I will post back with any updates/new information I received.

 

As suggested by jguerdat above opening a case with the support team on this issue is advised. If you could provide me your case number when doing so (via PM if possible) I will provide any additional feedback that I can.

 

JamesC

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Gwladboy
Tutor
Tutor
‎2017-04-08 12:28 AM
Yes our home has the same experience too. Arlo pro, 2 iphone 7s latest os, mic working fine on wifi, doesn't connect on 4g. Everything else works fine on 4g.
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JamesC
Community Manager
Community Manager
‎2017-04-10 03:15 PM

Gwladboy,

 

What carrier are you on with the iOS devices?

 

JamesC

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Gwladboy
Tutor
Tutor
‎2017-04-11 12:39 AM
Hi James, We are both with Three UK
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JamesC
Community Manager
Community Manager
‎2017-04-14 09:56 AM

Gwladboy,

 

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

 

JamesC

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Gwladboy
Tutor
Tutor
‎2017-04-14 12:52 PM
Ok, I've just logged a case
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Discussion stats
  • 9 Replies
  • ‎2016-11-27 06:13 AM
  • 4408 Views
  • 1 Like
  • 5 In Conversation

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