Arlo Pro will not connect and stopped connecting when pressing play button on live stream

[Joeyvn]

Wij hebben een arlo pro op de kinderkamer hangen. Vaak kunnen we even live kijken als we dat willen. Maar nog vaker is dit niet mogelijk. Als we dan op de play button drukken dan blijft de camera staan op verbinding maken. Maar dit lukt uiteindelijk niet, krijgen dus geen liver verbinding met de camera.

Iemand een idee hoe dit op te lossen? Erg jammer van dit dure systeem.

(UPDATE (2/10): Translation using Google Translate below)

We have an arlo pro in the nursery. Often we can watch as live as we want. But even more often this is not possible. If we then press the play button, the camera will stop connecting. But this does not work out in the end, so no liver connection with the camera.

Anyone have an idea how to solve this? A great pity about this expensive system.

[JessicaP]

Hi Joeyvn,

Is this happening on your web client on your computer and/or your Arlo app on your phone device?

[Joeyvn]

We have the problems using the arlo app at our iPhone. 

[JessicaP]

Have you tried reinstalling the Arlo app and rebooting your iPhone to see if that helped? And is this happening on WiFi and/or cellular data?