Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Arlo Pro sync button on the top is stuck

Reply
Discussion stats
  • 1 Reply
  • ‎2022-02-05 10:53 AM
  • 516 Views
  • 0 Likes
  • 2 In Conversation
mbdad
Follower
Follower
‎2022-02-05 10:53 AM

Then sync button on the top is stuck for some reason and now I can’t sync my camera after full charging. I can’t get to button either because the casing is secured by extremely small screws as if they don’t want us to get inside. Is there any way to get to speak with Arlo directly even if I’m outside the warranty period? Thanks!

Labels:
0 Likes
Reply
Message 1 of 2
516
1 REPLY 1
Dannybear
Master
Master
‎2022-02-05 04:36 PM
You need to have a subscription plan to contact arlo support outside of the warranty period.
If you do contact support they may offer a discount on a replacement unit as it could be a mechanical legacy problem.
0 Likes
Reply
Message 2 of 2
501
Discussion stats
  • 1 Reply
  • ‎2022-02-05 10:53 AM
  • 517 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.