Arlo Pro showing "device unavailable"

[That_guy_clint]

I have an Arlo Pro 3 camera set up and over the last couple days I’ve seen 2 of my cameras go into “device unavailable” mode. So today I pulled the cameras down and put the batteries on the charger and let them charge up. after they were charged I placed them back in the cameras, however they remained in the same status of unavailable. Thinking my charger must be bad, I went and purchased another charger with the same result. Ive attempted using the “live chat” but only get a blank screen, before I spend even more money and use the pay to call system does anyone have any recommendations or has anyone had the same issue? I just purchased this system in May, so it’s a little disconcerting to be having a failure like this within 5 months of purchase.

[steve_t]

Delete the cameras from your app/web browser. Move the base station a few feet further away from your wifi router. Hit sync on the base station. Hit sync on a camera. See how that goes

[That_guy_clint]

I tried removing the cameras per the previous recommendation and while trying to sync I just get a yellow light on the camera. When I put the charged battery in the camera I get the quick blue light and then all I get is the amber light. It seems like the issue is with the cameras and not the base station.

[jguerdat]

I suspect the battery is dead. Have you tried charging it? What happens if you plug the charger in and try to sync?

[That_guy_clint]

As far as the batteries go they are fully charged. I believe that there is an issue with the connection between the camera and batttery pack. I’m not sure what the process is to open up a warranty claim but these two cameras are clearly defective at this point..

[jguerdat]

Open a case by using the Contact Support link at the bottom here and again on the new page.