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Arlo Pro push-to-talk is extremely quiet with my LG G Flex 2 - but works with other phones

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Ryanjrad
Aspirant
Aspirant

Hello-

 

My LG G Flex 2 doesn't seem to be picking up my voice loud enough to hear it on the other end at the camera. It is extremely quiet, nearly silent. I have re-installed the app, cleared cache, etc. Nothing is working.

 

Camera push to talk works great with my wifes phone LG G4 and my macbook - but not my phone.

 

Thoughts? 

1 ACCEPTED SOLUTION

Accepted Solutions
JamesC
Community Manager
Community Manager

A firmware update was released that should resolve the low speaker volume issue for Arlo Pro. Be sure you have the latest Arlo Pro camera firmware (1.089.0.1_9815) along with the latest Arlo mobile app versions installed.

 

JamesC

View solution in original post

15 REPLIES 15
TomMac
Guru Guru
Guru

In the LGs settings, is there a mic gain adjust...

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Ryanjrad
Aspirant
Aspirant

where is it located?

 

TomMac
Guru Guru
Guru

that was a question ...

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Ryanjrad
Aspirant
Aspirant

Oh- no, there is not. Not that I can find. 

Floatingpi
Aspirant
Aspirant

I am having the same issue I am using a Nexus 6P. I didn't think about trying other devices. I just noticed there was an update to the app with bug fixes. I will test again when I get home. I hope it will fix the speakr volume issue.

TomMac
Guru Guru
Guru

Quickly looked at the doc re phone...does it have Active noise cancellation and if so, can you turn it off and try.

 

OR, try the phone on speakerphone setting

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TomMac
Guru Guru
Guru

AS a PS to above.... if the phone has noise cancelation mic ( second mic for same ) , try and cover it with your finger as a test if you can't disable it.

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Ryanjrad
Aspirant
Aspirant

None of this worked- and I still cannot fix the problem.

 

Netgear, what is the issue? Anyone? 

Ryanjrad
Aspirant
Aspirant

Did anything work for you?

Floatingpi
Aspirant
Aspirant

There has been a firmware update for the cameras.

 

This fixed my issues with the push to talk with android!

Ryanjrad
Aspirant
Aspirant

Good. Still didn't work for me. 

jguerdat
Guru Guru
Guru

Floatingpi wrote:

There has been a firmware update for the cameras.

 

This fixed my issues with the push to talk with android!


What version on both the camera and base do you now have? I have 1.0.89.0.1_9815 on the camera and 1.8.2.1_9773 on the base. Just trying a reboot of the base to see if anything changes.

Ryanjrad
Aspirant
Aspirant

Camera: 1.089.0.1_9815

Base: 2.2.0.692_14754

 

I will try a reboot when I get home 

jguerdat
Guru Guru
Guru

My reboot did nothing

JamesC
Community Manager
Community Manager

A firmware update was released that should resolve the low speaker volume issue for Arlo Pro. Be sure you have the latest Arlo Pro camera firmware (1.089.0.1_9815) along with the latest Arlo mobile app versions installed.

 

JamesC