Arlo Pro push-to-talk is extremely quiet with my LG G Flex 2 - but works with other phones

[Ryanjrad]

Hello-

My LG G Flex 2 doesn't seem to be picking up my voice loud enough to hear it on the other end at the camera. It is extremely quiet, nearly silent. I have re-installed the app, cleared cache, etc. Nothing is working.

Camera push to talk works great with my wifes phone LG G4 and my macbook - but not my phone.

Thoughts? 

[TomMac]

In the LGs settings, is there a mic gain adjust...

[Ryanjrad]

where is it located?

[TomMac]

that was a question ...

[Ryanjrad]

Oh- no, there is not. Not that I can find. 

[Floatingpi]

I am having the same issue I am using a Nexus 6P. I didn't think about trying other devices. I just noticed there was an update to the app with bug fixes. I will test again when I get home. I hope it will fix the speakr volume issue.

[TomMac]

Quickly looked at the doc re phone...does it have Active noise cancellation and if so, can you turn it off and try.

OR, try the phone on speakerphone setting

[TomMac]

AS a PS to above.... if the phone has noise cancelation mic ( second mic for same ) , try and cover it with your finger as a test if you can't disable it.

[Ryanjrad]

None of this worked- and I still cannot fix the problem.

Netgear, what is the issue? Anyone? 

[Ryanjrad]

Did anything work for you?

[Floatingpi]

There has been a firmware update for the cameras.

This fixed my issues with the push to talk with android!

[Ryanjrad]

Good. Still didn't work for me. 

[jguerdat]

---

Floatingpi wrote:

There has been a firmware update for the cameras.

This fixed my issues with the push to talk with android!

---

What version on both the camera and base do you now have? I have 1.0.89.0.1_9815 on the camera and 1.8.2.1_9773 on the base. Just trying a reboot of the base to see if anything changes.

[Ryanjrad]

Camera: 1.089.0.1_9815

Base: 2.2.0.692_14754

I will try a reboot when I get home 

[jguerdat]

My reboot did nothing

[JamesC · Accepted solution]

A firmware update was released that should resolve the low speaker volume issue for Arlo Pro. Be sure you have the latest Arlo Pro camera firmware (1.089.0.1_9815) along with the latest Arlo mobile app versions installed.

JamesC