Arlo|Smart Home Security|Wireless HD Security Cameras
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Arlo Pro offline. This is the second one out of 4 cameras to do this. First one was never fixed.

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Bwk16033
Aspirant
Aspirant

Arlo pro offline. I have 4 cameras and this is the 2nd one to do this I never fixed the 1st one

5 REPLIES 5
jguerdat
Guru Guru
Guru

Details. WHat have you tried and what do you see?

Bwk16033
Aspirant
Aspirant
I have removed and replaced battery It blinks blue slowly and then goes out
jguerdat
Guru Guru
Guru

Sounds like you need to remove the camera from Settings, My Devices and resync it.

Bwk16033
Aspirant
Aspirant
I tried this and at first it wanted the firmware updated on camera. Tried and it wouldn’t do update. Removed camera and synced again, same thing. Removed again and synced one more time, now it just saying offline again. Any other help?
StephenB
Guru Guru
Guru

@Bwk16033 wrote:
I tried this and at first it wanted the firmware updated on camera. Tried and it wouldn’t do update. Removed camera and synced again, same thing. Removed again and synced one more time, now it just saying offline again. Any other help?

Probably time to contact support: https://www.arlo.com/en-us/support/contact.aspx