Arlo Pro not showing on app

[JL_73]

Had arlo and base for 1 yr. worked fine. Got arlo pro with new base and hooked up in same place. Base and camera seem to sync but app says add new device and doesn't show base or camera? What is going on?

[TomMac]

Reboot the base unit and also the phone ( device / os ? )

[JL_73]

still not showing up on app but camera and base show they are sync'd

[jguerdat]

What about with a browser?

[JL_73]

not on browser either, they all just open to add device

[jguerdat]

Open a case with support using the Contact Support link at the bottom here.

[JL_73]

I will try that, last resort is a phone call I guess.

[JamesC]

JL_73,

Do the base and camera show under My Devices > Settings?

JamesC

[JL_73 · Accepted solution]

Contacted Support and they were able to guide me through setting up the base under devices. As soon as that was done the cameras came online.